Welcome to FoxdotCX
CUT THROUGH COMPLEXITY. ACCELERATE CX WINS.
Foxdot helps CX, Ops, and IT leaders make smarter decisions across contact center, CRM, and AI investments.
The FoxdotCX Difference
DESIGNED FOR MODERN CX LEADERS
Fix Broken Tech ROI
Optimize CCaaS/CRM platforms like Genesys, Five9, AWS, D365, Salesforce, ServiceNow
Deliver Measurable Gains
Tie customer experience ops to improved satisfaction, elevated promoters, and lower cost
AI With Purpose
No fluff, just solutions proven to work
Signature Services
SERVICES BUILT FOR SPEED, SCALE, AND ROI
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AI Readiness Sprint
90 days to move from "what if" to "pilot live"
AI Readiness Audit
Comprehensive evaluation of your systems for Genesys AI, Copilot, and Salesforce Einstein integration
Use Case Mapping
Identify high-impact opportunities tied directly to your key performance indicators
ROI-Driven Pilot
Complete with gap analysis and implementation roadmap to ensure successful deployment
Best For: Mid-size+ contact centers unsure where to start
Tech Stack Rationalization
Make your CX tools work as a system
Current-State Mapping
Comprehensive visualization of your existing platforms, integrations, and technology gaps
Cost/Waste Analysis
Detailed assessment identifying redundancies, underutilized licenses, and optimization opportunities
Optimization Roadmap
Customized roadmaps driven by business impact, change management, and internal skills and resources
Best For: Post-merger/acquisition, or budget constrained orgs
WFM Optimization Audit
Maximize efficiency and agent utilization across your contact center
Forecasting Analysis
Comprehensive evaluation of your forecasting methodologies to improve accuracy and align staffing with actual demand patterns
Scheduling Optimization
Detailed assessment of scheduling practices to reduce overstaffing, minimize coverage gaps, and improve agent satisfaction
Performance Metrics Framework
Development of actionable WFM KPIs that drive operational excellence while balancing efficiency with customer experience
Best For: Contact centers seeking to improve forecast accuracy, optimize scheduling, and enhance workforce efficiency
CRM Experience Sprint
Make CRM work for service teams
Systems Integration Audit
Comprehensive assessment of your current CRM ecosystem, identifying integration gaps and optimization opportunities
Workflow Optimization
Streamlined agent workflows that reduce handle time, eliminate redundant steps, and surface the right information at the right time
Adoption & Training Plan
Tailored implementation strategy to maximize agent utilization, ensure consistent practices, and drive continuous improvement
Best For: Organizations struggling with CRM adoption, disjointed systems, or inefficient service workflows
VOC Program Design
Turn customer feedback into actionable insights
Feedback Ecosystem Design
Comprehensive framework for capturing customer sentiment across all touchpoints and interaction channels
Analytics Framework
Structured approach to transform raw feedback into actionable insights that drive business decisions
Closed-Loop Implementation
Systematic process to ensure feedback drives meaningful operational changes and customer-centric improvements
Best For: Organizations looking to mature their customer listening strategy and drive ROI from feedback
Why FoxdotCX
100+ transformation programs delivered
We bring extensive experience implementing successful change initiatives across industries.
Trusted by Fortune 100 CX leaders
Leading organizations rely on our expertise to drive meaningful customer experience improvements.
We speak tech, ops, and ROI fluently
REAL STRATEGY FROM A REAL OPERATOR
REAL RESULTS
34%
Reduction in AHT
Achieved in just 90 days
$850K
License Cost Avoidance
Direct savings to bottom line
44%
CRM Workflow Adoption
Increased user engagement
20+
AI Pilots Successfully Activated
Prioritized roadmaps for AI implementation
Add-Ons + Retainers
FLEXIBLE ADD-ONS FOR LONG-TERM IMPACT
AI Use Case Workshop
1-day live session to identify and prioritize AI opportunities specific to your business needs
$6,000
KPI Dashboard Design
Comprehensive CX scorecard framework that aligns metrics with business objectives
$4,000
Strategy Coaching
Ongoing monthly support to ensure successful implementation and adaptation
$5,000/mo
KM Pilot Setup
GC/D365 setup with feedback loop designed for continuous improvement
$8,000
Client Feedback
Operations Leader
"We reduced our AHT by 34% in 90 days with FoxdotCX's guidance."
Technology Executive
"FoxdotCX's optimization roadmap helped us avoid $850K in license waste."
Sales Director
"Our CRM usage jumped 44% after they redesigned our lead workflows."
Innovation Officer
"Their AI sprint was deployed across 7 business units—everyone finally aligned."
"FoxdotCX delivered over 20+ transformation programs with platform-level credibility. They speak tech, ops, and ROI fluently—making executive buy-in simple."
Free Resource
Unlock immediate CX improvements with our practical resources
AI Pilot Starter Kits
Ready-to-deploy templates for implementing AI solutions in your customer experience ecosystem
WFM + Routing Optimizations
Practical frameworks to improve staffing efficiency and customer routing workflows
Knowledge Management Friction Fixes
Quick solutions to common knowledge base issues that slow down your agents
FREE DOWNLOAD → "10 CX QUICK WINS IN 10 DAYS"
Let's Talk
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Book a Call
Schedule a discovery session to explore how we can transform your customer experience strategy.
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Email
Reach out directly to todd@foxdot.cx for questions or to start a conversation about your CX needs.
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Design Your Win
Partner with us to identify opportunities to cut waste and drive measurable results for your business.
LET'S DESIGN YOUR NEXT CX WIN
Book a discovery call or message us directly. Let's cut waste and drive results.