Unleash growth: Master CX, AI, and Digital Transformation
- Welcome to Foxdot Edge - unlocking practical CX insights, learning proven toolsets, and access executive-ready guides.
- Deliver measurable ROI with data-backed strategies for customer experience transformation.
- Trusted by industry leaders for tangible results
Insights That Cut Through the Noise
Stop chasing hype. Start applying what works.
The CX and AI landscape is saturated with "game-changers." Many fail to deliver in real-world scenarios.
At Foxdot Edge, we cut through the noise to find what truly works. We provide:
- Rigorous tool testing
- Exposure of critical blind spots
- Strategies that deliver measurable results
Unlock Savings: Top AI Tools for Contact Centers
Dive into real ROI analysis of AI implementations across Fortune 500 contact centers. Discover tangible cost savings, realistic implementation timelines, and critical 'gotchas' executives must navigate for successful deployment.
Accelerate CX: Smartsheet vs. ClickUp Showdown
A head-to-head comparison of project management platforms tailored for CX transformation. Learn which platform drives faster adoption and provides superior executive dashboarding capabilities for your team.
Stay Ahead: What's Real vs. Hype in AI CX
Our monthly intelligence briefing separates breakthrough innovations from vendor marketing. Essential reading for leaders evaluating AI investments to ensure you focus on impactful solutions for customer operations.
🧰 The Foxdot Stack
The Platforms We Trust to Transform CX
My trusted toolkit for CX transformation. These platforms save time, reduce costs, and accelerate adoption, delivering proven results with real ROI data.
Contact Center as a Service (CCaaS)
These are the backbone of CX transformation — where calls, chats, and digital interactions converge.
Execution & Planning
Execution is everything. These tools help plan, track, and manage transformations.
AI Productivity
The future of CX is AI-powered. These tools accelerate design, content, and analysis.
Voice of Customer (VoC) Analytics
Feedback loops define your CX maturity. These platforms capture, analyze, and act on voice of customer data.
From Roadmap to ROI: Proven CX Transformation
It’s not theory — it’s tested. These are real stories from transformation programs I’ve led, where CX strategy, AI, and process redesign translated directly into measurable outcomes. We've driven over $50M in documented CX transformation investments delivering significant ROI.
1
$2M Annual Savings for Fortune 500 Contact Center
Strategic AI implementation across 12 sites eliminated $2M in operational costs within 18 months. Key insight: focusing on agent assist before full automation delivered faster ROI by empowering agents, not replacing them.
2
25% WFM Efficiency Gain in Multi-Site Operations
Rolled out AI-powered workforce management across diverse contact center operations, achieving a 25% increase in schedule adherence and a 15% reduction in agent overtime within 6 months. Change management proved more critical than technology selection for adoption and sustained impact.
3
10x Content Processing with Scalable Knowledge Governance
Designed and implemented a knowledge management framework for a global technology company, enabling their team to process 10x more content with the same team size within one year. This significantly improved agent efficiency and customer self-service rates.
These case studies represent significant returns on investment, demonstrating how strategic CX initiatives translate into tangible business success.
The Frictionless CX Field Guide
Your Bi-Annual Almanac of CX Signals & Trends
Data-backed insights on trust, innovation, hype, and metrics that matter to senior CX executives. Each edition analyzes market signals, emerging technologies, and proven strategies from industry leaders who've successfully navigated transformation challenges.
Our latest edition covers AI agent deployment strategies, customer sentiment analytics that actually predict churn, and the hidden costs of digital transformation initiatives that catch executives off-guard.
47%
Cost Reduction
Average savings achieved by Field Guide subscribers in their first year
2.3x
Faster Implementation
Time to value improvement versus industry benchmarks
Watch: AI in the Contact Center – Signal vs. Noise
Executive briefings that cut through vendor hype to deliver actionable intelligence on AI implementations that actually work. Each episode features real deployment data and lessons learned from enterprise CX transformations.
AI Agents vs. Agent Assist
Where should executives start their AI journey? We analyze deployment complexity, ROI timelines, and change management requirements for each approach.
Process Mining for Real Cost Take-Out
How leading organizations use process intelligence to identify hidden inefficiencies worth millions in operational savings. Includes vendor comparison and implementation roadmaps.
Why 80% of VOC Tools Fail
The critical success factors most Voice of Customer implementations miss. Learn from failures and design programs that actually influence business decisions.
New episodes monthly, featuring interviews with CX leaders from Fortune 500 companies who've successfully navigated complex transformation initiatives.
Unlock Exclusive AI Insights. Drive Real CX Impact.
The Foxdot Signal Radar: Your Strategic Advantage in AI-Driven CX
Cut through the noise and gain a competitive edge. Our monthly insights provide actionable intelligence on AI implementations that deliver tangible results, empowering you to lead successful CX transformations.
What You'll Gain:
- Market Intelligence: Early access to expert analysis and vendor evaluations.
- Strategic Frameworks: Proven blueprints for successful AI deployments.
- Executive Playbooks: Exclusive guides for CX leaders.
- Benchmarking Data: Quarterly industry data to measure your progress.
- VIP Access: Priority invitations to executive roundtables with industry pioneers.
89%
Of subscribers implement at least one insight monthly
3.2x
Average ROI improvement in first 6 months
CCaaS Capabilities Explorer
Foxdot Edge
Solutions. Success. Signals.
Your trusted source for CX transformation intelligence. We help senior executives cut through vendor noise, accelerate implementation timelines, and deliver measurable business impact through strategic technology adoption.
Quick Links:
- Insights – Executive briefings and analysis
- Toolkit – Curated platform recommendations
- Field Guide – Bi-annual trend almanac
- About – Our approach and expertise
© 2025 Foxdot Edge. Transforming customer experience through strategic intelligence.